Our New Client Support System to Accommodate Rapid Growth

Lauren Locke-Paddon - January 12, 2011

TechValidate is proud of its track record of high-touch and attentive customer support. We have always made it a point to work with clients in a consultative fashion to ensure that the TechValidate content generation platform aligns with their marketing needs. To gracefully handle our quickly expanding client base, we are announcing four important changes to how we deliver customer support and service.

We’ve invested to build a community support site and integrate it directly within the TechValidate application. You can access the new support site here.


1. Knowledge base

We’ve created a self-service, easily searchable knowledge base that is available 24/7. It includes tutorials on how to use the TechValidate tool and answers to frequently asked questions.


2. Ticket Dropbox in TechValidate

We’ve made it simple to get the help you need. By clicking on the Support tab on the left side of the page in the application, you can search the knowledgebase resources or file a support request.


3. Ticket-tracking System

Submitting your request through the support site ensures that no customer request will ever fall through the cracks. You can also expect a quick response by emailing us at


4. Community Forums

We want to hear from you and your peers do too. We’ve added topic oriented forums where you can easily share best practices and product enhancements with your peers.

We look forward to seeing you join the conversation!

Lauren Locke-Paddon

Lauren Locke-Paddon is the Director of Customer Success at TechValidate. She leads the customer success team with a focus on delivering high-touch consultative support that emphasizes results.

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